ISO-IEC-20000-FOUNDATION LATEST EXAM EXPERIENCE | VALID EXAM ISO-IEC-20000-FOUNDATION REGISTRATION

ISO-IEC-20000-Foundation Latest Exam Experience | Valid Exam ISO-IEC-20000-Foundation Registration

ISO-IEC-20000-Foundation Latest Exam Experience | Valid Exam ISO-IEC-20000-Foundation Registration

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UpdateDumps has many ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) practice questions that reflect the pattern of the real ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam. UpdateDumps allows you to create a ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam dumps according to your preparation. It is easy to create the PECB ISO-IEC-20000-Foundation Practice Questions by following just a few simple steps. Our ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam dumps are customizable based on the time and type of questions.

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which is a requirement of incident management for a Major Incident?

  • A. Responsibility shall be assigned for managing a major incident
  • B. The customer shall be responsible for the definition of a Major Incident
  • C. Opportunities for improvement shall be identified before the incident is resolved
  • D. The root cause of a major incident shall be recorded at the time the incident record is created

Answer: A


NEW QUESTION # 32
What is the value of good service management?

  • A. ensures people to comply with service level agreements (SLAS) using documented information
  • B. It offers prescriptive guidance that allows the organization to create efficient processes.
  • C. It provides a structure for service provisioning that can be adapted to the culture of the organization
  • D. It allows an organization to be certified, which always adds value for the business

Answer: D


NEW QUESTION # 33
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

  • A. They don't relate
  • B. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
  • C. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
  • D. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

Answer: C


NEW QUESTION # 34
What is not an input to manage continual improvement?

  • A. Governance of process operated by other parties
  • B. Optimized resource utilization or risk reduction
  • C. Problem records
  • D. Relevant directives from top management

Answer: A


NEW QUESTION # 35
at is the difference between a nonconformity and an observation?

  • A. They identify different levels of defect, and if either of them are identified during an audit then certification

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